Intelligent, End-to-End Revenue Recovery
From first contact to final payment, Metro Collect provides a fully integrated suite of debt collections and recovery solutions that collects what’s due, while protecting customer relationships.
Responsive & Intelligent
AI Agents & Digital Engagement
Modern revenue recovery starts with intelligent outreach. Our digital-first strategies ensure 24/7 availability across channels that consumers actually use.
- AI-driven outbound campaigns
- Personalised digital communication
- 24/7 automated engagement
- Real-time campaign insights
- Agentic Empathetic Agent on call 24/7
Fast & Reliable
High-Volume Contact Centre
Our 800-seat contact centre is a precision-built engine for high-volume collections. We handle over 7 million outbound calls per month and more than 45,000 inbound calls – all while maintaining quality, compliance, and care. Operational agility means we scale up or down to match your portfolio demands.
- 7M+ outbound calls per month
- 45,000+ inbound calls per month
- Over 1 million accounts managed per month
- Full business continuity (BCM)
- Blended voice and digital operations
Convenient & Connected
WhatsApp Chatbot, Digital Self-Service &
Hyper-Personalised Engagement
24/7 WhatsApp payment and account query access
Secure digital self-service on a trusted consumer platform
Hyper-personalised messages based on customer profile, behaviour, and account stage
Tailored payment reminders, settlement prompts, and arrangement options
Preferred-language and channel-sensitive communication
Seamless escalation to live agents when additional support is required
Integrated with our core CRM and payment systems
Reduced friction in the payment journey, supporting improved engagement and conversion
Lower cost-to-collect through increased digital adoption and self-service resolution
Request a Call Back
Have an agent phone a customer back
Chat to an Agent
Chat to a live agent that deals with more involved tickets
Upload Documents
Send documents to Call Centre. Proof of Payments
Targeted Intelligence
Track & Trace
Accurate data is the foundation of effective collections. We partner with multiple credit bureaus to data-wash and update our entire database records weekly – ensuring your consumer records stay current and your campaigns stay targeted.
- Weekly data-wash across multiple credit bureaus
- Track & trace capabilities
- Updated consumer records for improved contact rates
Insight-Driven
Performance Reporting & Analytics
Our reporting suite gives you full visibility into what’s working – and what isn’t. From customisable dashboards to detailed vintage performance reports, our analytics tools are built for informed decision-making.
- Right Party Contact (RPC) tracking
- Promise-to-Pay (PTP) volumes and conversion rates
- Roll rate and vintage performance reports
- Campaign effectiveness analytics
- Custom client reports on demand
Secure & Transparent
Payment Flexibility & Trust Account Management
We make it easy for consumers to pay and easy for clients to trust us with their funds. Metro Collect offers a diverse range of secure, convenient, and accessible payment methods designed to reduce friction, improve payment conversion, and support transparent fund management.
Consumers can make payments through real-time online channels, EFT, popular payment services, and secure debit or credit card payment links. These payment links can be shared through approved digital channels, including SMS, email, WhatsApp, or chatbot journeys, allowing consumers to make quick and convenient payments from any device.
All debit and credit card payment links are processed through secure, PCI DSS-compliant payment environments, ensuring that cardholder data is protected in line with recognised payment security standards. This gives consumers confidence when making payments and gives clients assurance that payment processing is handled safely, professionally, and responsibly.
Metro Collect also supports dedicated audited trust account management, with clear reconciliation, allocation, and payover processes aligned to client requirements.
- Real-time online payments
- Secure debit and credit card payment links
- PCI DSS-compliant payment processing environment
- Payment links shared via approved digital channels, including SMS, email, WhatsApp, and chatbot journeys
- EFT and multiple popular payment services
- Dedicated audited trust accounts through PKF SA
- Unique identifier and algorithmic payment allocation
- Accurate reconciliation of payments to consumer accounts
- Transparent payovers according to client specifications
- Secure, convenient payment options that support improved collections conversion
Through flexible payment options, secure digital processing, and disciplined trust account management, Metro Collect creates a payment experience that is simple for consumers, transparent for clients, and aligned to responsible collections practices.
Secure & Scalable
Systems & Technology
Our world-class CRM platform powers real-time debtor management, automated campaigns, and seamless payment tracking. AI and machine learning enhance predictive contact, risk scoring, and speech analytics, and our infrastructure is built for zero downtime with failover networks, encrypted backups, UPS, solar backup, and cloud disaster recovery.
- World-class CRM with real-time debtor management
- AI & machine learning: predictive contact, risk scoring, speech analytics
- Seamless client management system integration
- POPI compliant and DebiCheck ready and active
- Robust failover, encryption, and cloud backup
Collections Needs
Request a callback and discover how our tailored debt collection solutions can help improve recovery rates and cash flow.