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Two Decades of Expertise.
One Clear Purpose.

Trusted collections expertise backed by innovation and results.

Metro Collect

Our Story

Metropolitan Revenue Collections, also known as Metro Collect, is a specialist collections and recoveries business within the Alefbet Holdings group.

Built on the strength, infrastructure, and experience of one of South Africa’s established collections and recoveries portfolios, Metro Collect was created to respond to a specific market need: a focused, technology-enabled, transformation-aligned collections partner for public and private sector institutions.

Our roots form part of a broader entrepreneurial journey that began in 2004, when the foundations of the Alefbet Group were established. From humble beginnings, the group has grown into a diversified business employing more than 2,500 people across multiple brands and service lines, including collections, recoveries, business process outsourcing, and related support services.

Today, Metro Collect combines the agility of a specialist collections brand with the backing of a larger group. We provide full-service debt collection solutions across early-stage, late-stage, and pre-legal collections, supporting large corporates, municipalities, state-owned enterprises, credit bureau services, and other institutions requiring reliable revenue recovery support.

As a majority black-woman-owned, transformation-aligned enterprise, Metro Collect is committed to delivering collections solutions that are professional, compliant, data-led, and responsive to the needs of the South African market. Our approach is supported by experienced people, robust systems, operational know-how, and a clear understanding of the sectors we serve.

Our entrepreneurial mindset, operational discipline, and commitment to service excellence remain central to who we are. We are proud to be part of the Alefbet Group, while standing as a specialist collections brand with a clear purpose, a defined market focus, and a strong commitment to our clients.

Our Core Strengths

What Sets Us Apart

AI Agents and Digital Strategies

We leverage AI agents and digital-first strategies to enhance customer engagements. Our 24/7 AI-driven interactions reduce friction and elevate the customer experience, making every touchpoint count.

High-Volume Contact Centre

Our contact centre is built to scale, delivering millions of quality interactions every month with the agility to match your specific operational demands.

Behavioural Economics Principles

We don't just make calls, we make connections. Behavioural economics guides every interaction, fostering empathy and improving collections outcomes for clients and consumers alike.

Large Consumer Database

A living, evolving database of over 3 million consumers, fuelled by real-time intelligence and updated daily across 1 million+ active accounts.

Proudly Level 1 B-BBEE

Meaningfully transformative, Metro Collect is a 59.33% black woman-owned business and a proud Level 1 B-BBEE contributor, leading with impact through empowerment excellence. We are significant employers of young, previously disadvantaged South Africans through impact sourcing, and we continually strive to create opportunities that empower and enable South Africa's youth to thrive. Transformation is not a checkbox for us. It is who we are.

Business Continuity & Strong Partnerships

We are built for resilience. With full redundancy, power outage mitigation, and strong operational partnerships, we deliver reliability and scalability you can trust.

Meet our team

A team dedicated to results, service, and innovation.

Babalwa Maponye
Director

Babalwa Maponye is an accomplished financial services professional with over 15 years’ experience in senior roles across the sector, with a strong focus on long-term insurance. Her career reflects a solid foundation in regulated financial services environments, client-centric operations, governance, and business leadership.

 

FAIS accredited, Babalwa brings both industry knowledge and strategic insight to her role as majority shareholder and director of Metro Collect. Her experience within the financial services landscape positions her well to support the company’s continued growth, transformation, and commitment to responsible, compliant, and sustainable business practices.

 

In 2026, Babalwa acquired a majority equity stake in Metro Collect from Zuko Maponye, marking an important milestone in the company’s transformation journey. As a black female shareholder and business leader, she represents Metro Collect’s commitment to empowerment, inclusive ownership, and meaningful participation in South Africa’s financial services and debt collection sectors.
Zuko Maponye
Director

Zuko is a Chartered Accountant (SA) and CFA Charterholder with 12+ years’ investment-banking experience. He advised on Alefbet Holdings’ MBO transaction with FNB involving Daniel and Yaron Shapiro and Doron Defries, and in 2022 acquired a majority stake in Metro Collect, where he serves as an active director and board member. 
Ian Wood
CEO

Ian brings 40+ years of financial-services leadership, with a track record of building high-performing teams across the full credit life cycle—origination, risk, collections, insurance, and value-added services. His experience spans banking, non-bank lending, insurance, and credit retail, including senior roles at Standard Bank Africa, Edcon, Bayport Financial Services, Nimble, and CSS. He combines deep credit-granting and collections expertise with active involvement in regulatory forums.
Sibusiso Sibuyi
Head of Operations  

Sibu brings extensive experience in debt recovery and contact-centre operations. Over eight years, he led external collections in Namibia and South Africa, managing performance across 20+ credit provider portfolios and 50+ products spanning banking, retail, telecoms, healthcare, microlending, and BPO.
Millasant Eriss
Head of Client Services

Millasant has 20+ years’ industry experience working with major service providers across sectors. She’s known for a strong client-service focus and deep, hands-on expertise in debt collection, consistently delivering best-in-class outcomes for Alefbet Group clients.
Daniel Shapiro
Director

Daniel graduated in 2002 with a BCom Degree: Financial Management from Unisa. Following a yachting trip around the world in 2003, Daniel returned to South Africa where he co-founded Shapiro Shaik Defries & Associates. In 2015, Daniel went onto to co-found iContact, SA Business School and Alefbet Holdings. With strong entrepreneurial skills and a passion and drive for business, Daniel brings an astute approach to the group and its growth in South Africa and international markets.
Our group Of Companies

The Alefbet Group Of Companies

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